Convenience

416
Part 4:
Leading
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DISCUSSION QUESTIONS
Questions for Review
1.
What is a group? Describe the several different
types of groups and indicate the similarities and
differences among them. What is the difference
between a group and a team?
2.
Identify the stages of group development. Do
all teams develop through all the stages dis-
cussed in this chapter? Why or why not? How
might the management of a mature team differ
from the management of teams that are not yet
mature?
3.
Describe the development of a role within a group.
Tell how each role leads to the next.
4.
Identify two examples of informal leaders. Can a
person be a formal and an informal leader at the
same time?
5.
Describe the causes of conflict in organizations.
What can a manager do to control conflict? To
resolve and eliminate conflict?
Questions for Analysis
1.
Individuals join groups for a variety of reasons.
Most groups contain members who joined for
different reasons. What is likely to be the result
when members join a group for different reasons?
What can a group leader do to reduce the negative
impact of a conflict in reasons for joining the
group?
2.
Consider the case of a developed group, where all
members have been socialized. What are the ben-
efits to the individuals of norm conformity? What
are the benefits of not conforming to the group’s
norms? What are the benefits to an organization of
conformity? What are the benefits to an organiza-
tion of nonconformity?
3.
Do you think teams are a valuable new manage-
ment technique that will endure, or are they just a
fad that will be replaced with something else in the
near future?
4.
Think of several groups of which you have been a
member. Why did you join each? Did each group
progress through the stages of development dis-
cussed in this chapter? If not, why do you think
it did not?
5.
Describe a case of interpersonal conflict that you
have observed in an organization. Describe a case
of intergroup conflict that you have observed. (If
you have not observed any, interview a worker or
manager to obtain examples.) In each case, was the
conflict beneficial or harmful to the organization,
and why?
BUILDING EFFECTIVE CONCEPTUAL SKILLS