Convenience

participate in each step of the control process.
Do all participate equally in each step, or are
some steps better suited for personnel at one
level? Explain your answer.
BUILDING EFFECTIVE TIME MANAGEMENT SKILLS
Exercise Overview
It is no surprise that
time management skills
—which
are the ability to prioritize tasks, to work efficiently,
and to delegate appropriately—play a major role in
performing the control function: Managers can use
time management skills to control their own work
activities more effectively. The purpose of this exercise
is to demonstrate the relationship between time man-
agement skills and the process of controlling workplace
activities.
Chapter 14:
Basic Elements of Control
4 4 9
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Exercise Background
You’re a middle manager in a small manufacturing
plant. Today is Monday, and you’ve just returned
from a week’s vacation. The first thing you discover is
that your assistant won’t be in today (his aunt died, and
he’s out of town at the funeral). He did, however, leave
you the following note:
Dear Boss:
Sorry about not being here today. I will be back
tomorrow. In the meantime, here are some things
you need to know:
Ms. Hernandez [your boss] wants to see you today
at 4:00.
The shop steward wants to see you as soon as
possible about a labor problem.
Mr. Withers [one of your big customers] has a
complaint about a recent shipment.
Ms. Howard [one of your major suppliers] wants
to discuss a change in delivery schedules.
Mr. Zapata from the Chamber of Commerce wants
you to attend a breakfast meeting on Wednesday to
discuss our expansion plans.
The legal office wants to discuss our upcoming
OSHA inspection.
Human resources wants to know when you can
interview someone for the new supervisor’s position.
Bill Woodman, the machinist you fired last
month, has been hanging around the parking lot,
and his presence is making some employees
uncomfortable.
Exercise Task
Review the preceding information and then prioritize
the work that needs to be done by sorting the informa-
tion into three categories:
very timely, moderately
timely
, and
less timely
. Then address the following
questions: