Convenience

Exercise Overview
A manager’s interpersonal skills include his or her abil-
ities to understand and to motivate individuals and
groups. This in-class demonstration gives you practice
in understanding the nonverbal and verbal behavior of
a pair of individuals.
Exercise Background
Nonverbal communication conveys more than half of
the information in any face-to-face exchange, and
body language is a significant part of our nonverbal
behavior. Consider, for example, the impact of a yawn
or a frown or a shaking fist. At the same time, how-
ever, nonverbal communication is often neglected by
managers. The result can be confusing and misleading
signals.
In this exercise, you will examine interactions
between two people without sound, with only visual
clues to meaning. Then you will examine those same
interactions with both visual and verbal clues.
Chapter 12:
Communication in Organizations
3 8 5
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Exercise Task
1.
Observe the silent video segments that your
professor shows to the class. For each segment,
describe the nature of the relationship and
interaction between the two individuals. What
nonverbal clues did you use in reaching your
conclusions?
2.
Next, observe the same video segments, but
this time with audio included. Describe the
interaction again, along with any verbal clues
you used.