Convenience

Questions for Review
1.
Describe the difference between communication and
effective communication. How can a sender verify
that a communication was effective? How can a
receiver verify that a communication was effective?
2.
Which form of interpersonal communication is best
for long-term retention? Why? Which form is best
for getting across subtle nuances of meaning? Why?
3.
What are the similarities and differences of oral
and written communication? What kinds of
situations call for the use of oral methods? What
situations call for written communication?
4.
What forms of digital communication do you use
regularly?
5.
Describe the individual and organizational barriers
to effective communication. For each barrier,
describe one action that a manager could take to
reduce the problems caused by that barrier.
Questions for Analysis
1.
At what points in the communication process can
problems occur? Give examples of how noise can
interfere with the communication process. What
can managers do to reduce problems and noise?
2.
How are digital communication devices (cell phones,
e-mail, and websites) affecting the communication
process? Describe both the advantages and the dis-
advantages of these three devices over traditional
communication methods, such as face-to-face
conversations, written notes, and phone calls.
3.
What forms of communication have you experi-
enced today? What form of communication is
involved in a face-to-face conversation with a friend?
A phone call from a customer? A traffic light or
crossing signal? A picture of a cigarette in a circle
with a slash across it? An area around machinery
defined by a yellow line painted on the floor?
384
Part 4:
Leading
Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
www.MyEbookNiche.eCrater.com

---

4.
Keep track of your own activities over the course
of a few hours of leisure time to determine what
forms of communication you encounter. Which
forms were most common? If you had been track-
ing your communications while at work, how
would the list be different? Explain why the dif-
ferences occur.
5.
For each of the following situations, tell which
form of communication you would use. Then
ask the same question to someone who has been
in the workforce for at least ten years. For any
differences that occur, ask the worker to explain
why his or her choice is better than yours. Do
you agree with his or her assessment? Why or
why not?
• Describing complex changes in how health-care
benefits are calculated and administered to
every employee of a large firm
• Asking your boss a quick question about how
she wants something done
• Telling customers that a new two-for-one
promotion is available at your store
• Reprimanding an employee for excessive
absences on the job
• Reminding workers that no smoking is
allowed in your facility
BUILDING EFFECTIVE TECHNICAL SKILLS