Caroline njambi united states international university africa

CHAPTER FOUR 
4.0 RESULTS AND FINDINGS 
4.1 Introduction 
This chapter discusses the results of the findings of the data analyzed from the questionnaires. 
The data was analyzed based on the research objectives and questionnaire items using a 
statistical tool, to generate frequency distribution tables, means, charts, graphs and the results 
of analysis presented. 
4.2 Response Rate 
Koltler (1997) defines the response rate as the extent to which the final set of data includes all 
sample members and it is calculated as from the number of people with whom interviews are 
completed divided by the total number of people in the entire sample, including those who 
refused to participate and those who were unavailable. A sample size of 96 respondents from 
the 96 questionnaires issued, all of them were returned dully filled giving a proportion of 
100% which was as a result of close follow up of the respondents. 
4.3 General Information 
In section I of the questionnaire, the researcher asked the respondents some of the basic 
information in order to establish the grounds for the study. The following are some the results 
that were obtained with regard to the general information.
 
4.3.1 The Classification of Respondents by Department 
Figure 4.1 is indicative of the results which were determined when the respondents were 
asked to indicate the departments in which they belonged within the organization. Eight-
seven-point-five percent of the respondents (n = 84) indicated that they belonged to the 
programs department. Seven-point-three percent of the respondents (n = 7) indicated that they 
were in the administrations and procurement department while the rest, 5.2% (n = 5) indicated 
that they were in the finance department.

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