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Signed:
Date:
Stephen M. Nyambegera, PhD
Signed:
Date:
Dean, Chandaria School of Business
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COPYRIGHT
©2014 Caroline Njambi
All rights reserved
No part of this MBA Research Project may be copied, reproduced, used to create
derivative works, publicly distributed or displayed, or transmitted including but not
limited to storage in a retrieval system, or transmission electronically, mechanically via
photocopying, recording, or other means without the prior written permission of the
author.
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ABSTRACT
The purpose of the study was to determine the factors that influence employee motivation
in Kenyan Organizations. The study was guided by the following research questions:(i)
What are the extrinsic factors that influence the level of employee motivation in Amref
Health Africa in Kenya? (ii) What are the intrinsic factors that influence the level of
employee motivation in Amref Health Africa in Kenya? (iii) What impact does employee
motivation have on the level of employee performance at Amref Health Africa in Kenya?
A descriptive research design was adopted, with Amref Health Africa in Kenya being the
focus organization. The populations for the study were employees of Amref Health Africa
in Kenya since this is the organization under study. The study population comprised a
total of 412 employees from various functions. Stratified random sampling technique was
used to draw a sample size of 96 respondents. The data collection instrument was a tailor-
made structured questionnaire developed by the researcher, specifically for this study. A
set of descriptive statistics including bar graphs and frequency tables were used to present
the results of the study. Correlations among the variables were calculated using Statistical
Package for Social Scientists (SPSS) version 21.
The key findings of the study were that the extrinsic factors affect the achievement
aspects of employee motivation and the affiliation motivation as well as the competence
motivation. These extrinsic factors include, work condition, pay, fringe benefits and the
work environment among others. Furthermore, the extrinsic factors are fundamental in
influencing the employee to strive at achieving the set goals by efficiently performing the
necessary tasks.
The study also identified several intrinsic factors that influence employee motivation.
These included employee achievements, recognition, work itself, responsibility and
advancement, salary structure, the level to which the employees feel appreciated, and the
employee perception of their jobs among other factors. The study also found that
motivation of employee‟s impacts on the employee performance in the organization
which performs a psychological function as well as an instrumental function for the
organization. The study also found that motivated workers have the potential to establish
a positive work environment which further inspires the level employee commitment to the
organization and ultimately enhances productivity.
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The major conclusions are that employee motivation is a highly sensitive concept which
is affected by a multiplicity of factors. Some of these factors are extrinsic in that they
emerge from within the organization and are an external imposition on the employee. The
study also asserts that the issue of motivation as personal or inherent factor in an
employee predisposes and employee to develop a certain mind set regarding their jobs.
The study recommended that the organization should acknowledge and exploit the
extrinsic factors in their human resource management practices particularly in the
strategic human resource management to ensure that the employees are well motivated to
perform their tasks. In addition, the organization should include such extrinsic factors as
encouraging employee involvement in the decision making and innovation, and increase
the opportunities for the personal growth for the employees among other practices that
can positively influence the intrinsic factors and facilitate the establishment of high levels
of employee motivation. Furthermore, the organization and the general management
should consider implementing policies and practices that positively affect employee
motivation. And lastly, that the future researchers should conduct more study on the issue
of employee motivation in order to facilitate the understanding of this intricate concept.
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