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CHAPTER ROUNDUP 
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PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
470
 
 
1
List six elements of effective time management. 
2
Which of the following necessarily makes a piece of work high priority? 
A Importance 
B Urgency 
C 
Importance and urgency 
D 
Other people want you to do the work by a given deadline 
3
A list of activities in the order in which they must be completed is the product of task loading.
True or false?
 
4
When scheduling routine accounting tasks, you are more likely to use forward scheduling rather than 
reverse scheduling. True or false? 
5
Communication between two members of a project team from different functions, but with the same 
level of authority, is: 
A Upward C Lateral 
B Downward 
D Diagonal 
6
What are the stages of the counselling process? 
7
Is the statement below true or false? 
'Informal communication does not fill a gap created by an ineffective formal communication system, but 
co-exists with it.' 
8
Is the statement below true or false? 
'Coaching encompasses a much wider range of functions than mentoring.' 
QUICK QUIZ 
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CHAPTER 18
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PERSONAL EFFECTIVENESS AND COMMUNICATION 
 
471 
 
1
Goals; action plans; priorities; focus; urgency; organisation 
2
C
An important point: work may be urgent but not important or important but not urgent. You may 
have paused over D – but this is an assertiveness issue: if someone else 'wants' you to do 
something, you still have a right to consult your own priorities and commitments, assess their 
right to ask, and so on.