Bpp learning Media is an acca approved Content Provider

 
469 

 
Time
is a scarce resource and managers' time must be used to best effect. 
Urgency
and 
importance
must be recognised and distinguished. Tasks must be prioritised and scheduled. In-trays can be 
managed using the ABCD method. Other important matters are correct use of the telephone, availability 
to callers and seeing tasks through to completion. 

 
Effective time management
involves attention to: 
– 
Goal or target setting 
– 
Focus 
– Action 
planning 
– Urgency 
– Prioritising 
– Organisation 

 
Prioritising tasks
involves ordering tasks in order of preference or priority, based on 
– 
The relative consequences of timely or untimely performance 
– Importance 
– 
Dependency of other people of tasks 
– Urgency 
– 
Defined deadlines, timescales and commitments 

 
Work planning
includes the following basic steps: 
– Establishing 
priorities 
– 
Loading, allocation of tasks 
– 
Sequencing of tasks 
– 
Scheduling estimating the time taken to complete a task and working forwards or backwards to 
determine start or finish times 

 
The 
channel of communication
will impact on the effectiveness of the communication process. The 
characteristics of the message will determine what communication tool is best for a given situation. 

 
Counselling
is an interpersonal interview, the aim of which is to facilitate another person in identifying 
and working through a problem. 

 
Counselling is facilitating others through the process of 
defining and exploring their own problems
: it is 
primarily a non-directive role. 
