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interview (application/testing). This provides them with a new experience with which to start the cycle 
over again. 
Simplified, this 
learning by doing 
approach involves: 
Act 
Analyse action 
Suggest principles 
Apply principles 
Act … 
1.5 Organisational learning 
The 
learning organisation 
is an organisation that facilitates the learning of all its members (Pedler et al, 
1991), by gathering and sharing knowledge, tolerating experience and solving problems analytically. 
The 
learning organisation
is an organisation that facilitates the acquisition and sharing of knowledge, 
and the learning of all its members, in order to continuously and strategically transform itself in response 
to a rapidly changing and uncertain environment. 
The key dimensions of a learning organisation are: 

The generation and transfer of knowledge 

A tolerance for risk and failure as learning opportunities 

A systematic, ongoing, collective and scientific approach to problem-solving 
1.5.1 Strengths of learning organisations 
L
earning organisations are good at certain key processes. 
(a)
 
Experimentation
. 
Learning organisations systematically search for and test new knowledge. 
Decision-making is based on 'hypothesis-generating, hypothesis-testing' techniques: the plan-do-
check-act cycle. Application of information and learning is key. Innovation is encouraged, with a 
tolerance for risk.
(b)
 
Learning from past experience
. 
Learning organisations freely seek and provide feedback on 
performance and processes: they review their successes and failures, assess them systematically 
and communicate lessons to all employees. Mistakes and failures are regarded as learning 
opportunities. 
(c)