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Section 1
, we look at some useful concepts for 
understanding the behaviour of 
individuals
at work, and 
how it can be managed. 
In 
Sections 2 to 7
, we look at how people behave in 
informal groups and in the more structured environment 
of 
teams
.
In particular, we consider how to create and 
maintain effective teams at work. 
One of the key points to grasp is that an 
effective team
is 
one which not only achieves its task objectives, but 
satisfies the needs of its members as well. As you will see 
in this chapter, 
teamwork
involves both 
task
 
functions 
(getting the job done) and 
maintenance
 
functions 
(keeping the team together). 
Teamwork is one of the hottest concepts in modern 
management. Fortunately, there are some useful models 
which can be learned: perhaps the major challenge of this 
topic is to get their details straight in your mind.
BPP Tutor Toolkit Copy

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PART D: LEADING AND MANAGING INDIVIDUALS AND TEAMS 
 
356
 
Study Guide 
Intellectual level
 
D3 Individual and group behaviour in business organisations 
 
 
(a) Describe the main characteristics of individual and group 
behaviour. 
K 
(b) Outline the contributions of individuals and teams to 
organisational success. 
K 
(c) Identify individual and team approaches to work. 
K 
 
D4 Team formation, development and management 
 
 
(a) Explain the differences between a group and a team. 
K 
(b) Explain the purposes of a team. 
K 
(c) Explain the role of the manager in building the team and 
developing individuals within the team. 
K 
(i) Belbin's team roles theory 
(ii) Tuckman's theory of team development 
(d) List the characteristics of effective and ineffective teams. 
K 
(e) Describe tools and techniques that can be used to build the 
team and improve team effectiveness. 
K