Axborot texnologiyalari xizmatlari injiniringi va xizmatlarni boshqarish

Termin	Ingliz tilidagi sharhi
O’zbek tilidagi sharhi
ERP	Enterprise Resource Planning	Korxona rеsurslarini rеjalashtirish
ASCII	American Standard Code for Information Interchange	Axborot almashishning Amеrika standarti
CRM	Customer Relations Management	Mijozlar bilan o‘zaro munosabatlarni boshqarish
LAN	Local Area Network	Lokal hisoblash tarmog‘i
MAN	Metropolitan Area Network	Maxalliy hisoblash tarmog‘i
WAN	Wide Area Network	Xududiy hisoblash tarmog‘i
ISO	International Organization for Standardization	Halqaro standartlashtirish tashkiloti
WWW	World Wide Web	Umumjahon o‘rgamchak to‘ri
AMDB	Availability Management Database	Ruxsat berishni boshqarish ma`lumotlar bazasi
ВСМ	Business Continuity Management	Takrorlanuvchi biznes jarayonlarni boshqarish
СА	Cost Accounting	Xarajatlarni hosbla olish
CAB	Change Advisory Board	O`zgarishlarni inobatga oluvchi maslahat kengashi
CCTA	Central Computer and Telecommunications Agency	Telekommunikatsiya va hisoblash texnikalari markaziy agentligi
CDB	Capacity Database	Malumotlar bazasi qulayligi
CFIA	Component Failure Impact Analysis	Komponent ishdan chiqish darajasini tahlili
CI	Configuration Item	Konfiguratsiya birligi
CMDB	Configuration Management Database	Konfiguratsiyalashgan ma`lumotlar bazasini boshqarish
СММ	Capability Maturity Model	Mukammallik modeli
CRAMM	CCTA Risk Analysis and Management Method	Tahlil qilish va tavakkalliklarni boshqarish metodi
CRM	Customer Relationship Management	Mijozlar bilan aloqani boshqarish
CSF	Critical Success Factor	Omad kiritik faktor
CTI	Computer Telephony Integration	Kompyuter-telefon integratsiyasi
DHS	Definitive Hardware Store	Etalon apparat ta`minlanganlik ombori
DoS	Denial of Service	Xizmatlarni bekor qilish
DSL	Definitive Software Library	Etalon dasturiy ta`minlanganlik kutubxonasi
ECU	Equipment Cost Unit	Qurilmalarga xarajatlar
EFQM	European Foundation for Quality Management	Sifatni boshqarish evropa fondi
EXIN	EXamination INstitute	EXIN imtihon olish instituti
FSC	Forward Schedule of Change	O`zgarishlarni kelishilgan rejasi
FTA	Fault Tree Analysis	Xatoliklar daraxtini tahlili
HRM	Human Resource Management	Insonlarni boshqarish
ICT	Information and Communication Technology	Axborot kommunikatsiya texnologiyalari
ISEB	Information Systems Examination Board	ISEB imtihon olish instituti
ISO	International Standards Organization	Standartlash bo`yicha xalqaro tashkilot
IT	Information Technology	Axborot texnologiyalari
ITIL	Information Technology Infrastructure Library	AT infrastruktura kutubxonasi
ITSCM	IT Service Continuity Management	AT xizmati davomiyligini boshqarish
ISM	IT Service Management	ИТ Сервис-менеджмент
IVR	Interactive Voice Response	Interaktiv ovoz menyusi
KPI	Key Performance Indicator	Samaradorlik kalit ko`rsatkichi
MTBF	Mean Time Between Failures	Uzilishlar orasidagi o`rtacha vaqt
MTBSI	Mean Time Between System Incidents	Tizim hodisalari o`rtasidagi o`rtacha vaqt
MTTR	Mean Time To Repair	Tuzatisga ketadiga o`rtacha vaqt
OCU	Organization Cost Unit	Tashkiliy xarajatlar
OGC	Office of Government Commerce	Davlat savdo polatasi
OLA	Operational Level Agreement	Kelishuvlar tezkor bosqichi
PC	Personal Computer	Shaxsiy kompyuter
PI	Performance Indicator	Sifat ko`rsatkichi
PIR	Post-Implementation Review	Natijalarni qo`llash tahlili
RFC	Request For Change	O`zgarishlar so`rovi
SCU	Software Cost Unit	Dasturiy vositalarga ketadigan zarajatlar

VIII. ADABIYOTLAR RO’YXATI
I. Me’yoriy- huquqiy xujjatlar.

1. 
   O‘zbеkiston Rеspublikasi Prеzidеntining «Zamonaviy axborot kommunikatsiya tеxnologiyalarni qo‘llash va yanada rivojlantirish chora tadbirlari» to‘g‘risidagi 2012 yil 21 martdagi PQ-1730 qarori.
   
2. 
   O’zbekiston Respublikasi Prezidentining 2010 yil 2 noyabrdagi “Oliy malakali ilmiy va ilmiy-pedagogik kadrlar tayyorlash tizimini yanada takomillashtirish chora-tadbirlari to’g’risida”gi PQ-1426-sonli Qarori.
   
3. 
   Kadrlar tayyorlash milliy dasturi. O’zbekiston Respublikasi Oliy Majlisining Axborotnomasi, 1997 yil. 11-12-son, 295-modda.
   
4. 
   O’zbekiston Respublikasi Prezidentining 2012 yil 24 iyuldagi “Oliy malakali ilmiy va ilmiy-pedagog kadrlar tayyorlash va attestasiyadan o’tkazish tizimini yanada takomillashtirish to’g’risida”gi PF–4456-son Farmoni.
   

II. Maxsus adabiyotlar.

1. 
   John Wiley & Sons, Gavriel Salvendy,Waldemar Karwowski: Introduction to Service Engineering.
   
2. 
   Fitzsimmons, James A., and Mona J. Fitzsimmons., Service Management: Operations, Strategy,Information Technology, (6th ed.), McGraw-Hill/Irwin, 2006, ISBN-13: 978-007-126346-7, and ISBN-10: 007-126346-2.Strategies for the 21st Century. McGraw Hill
   
3. 
   Gavriel Salvendy: Handbook of industrial engineering Technology and operations management
   
4. 
   5. IT SERVICE MANAGEMENT A Guide for ITIL ® Foundation Exam Candidates Second Edition Ernest Brewster, Richard Grifths, Aidan Lawes, John Sansbury - 2012.
   
5. 
   «Планирование внедрения Сервис-менеджмента» (Планнинг то Имплемент Сервиcе Манагемент) – книга 2002 г. (ОГC)
   
6. 
   Australian School of Business Information Systems, Technology and Management. 2013
   
7. 
   Professor Charles Fine Massachusetts Institute of Technology Sloan School of Management Cambridge, Massachusetts 02142, September 2010, Service Operations 15.768
   
8. 
   Outline scope of services for the role of information management, CIC/INF MAN/S first edition 2013
   

III. Internet resurslar.

1. 
   www. Ziyonet.uz
   
2. 
   www.library.tuit.uz
   
3. 
   www.intuit.ru
   
4. 
   http://www.searchengines.ru/
   
5. 
   http://e-tuit.uz/
   
6. 
   www.intuit.ru
   
7. 
   http://www.sql-tutorial.ru
   
8. 
   http://pitbooks.ru