3 Making Calls

1 Introductions

page 6

1

The Training Course

a 1 b 4 c 8 d 2 e 6 f 9 g 3 h 11 i 5 j 7 k 10

page 6

2

All the words could be associated with Human Resources, except perhaps retail chain, market research, unique selling point and, possibly, quality control.

page 6

3

c retail chain d personnel f recruitment h management training

page 6

4

	From	Job	Home
Jan Werner	Norway	Director of Communications	Czech Republic (Prague)
Silvia Fortuni	Spain (Barcelona)	Director of Staff Training	Spain (Barcelona)
Jean-Christophe Marchal	Belgium	Staff Training in the HR Department	France (Paris)

page 6

5

a name is; work for; main business

b I’m based

c out of

d is related

e new job

f am Director of Staff Training, responsible

g involved with

h years’ experience


page 7

1

Social Networking

a It is a social networking site that connects people with friends and contacts.

b You can put text, photos, links and videos on your Facebook site.

c You must have a valid e-mail address.

d The main purpose is to connect people and help them to share information.

e Yes, you can. There are privacy settings which you can use to control who sees what you put on your Facebook site.

page 7

2

a keep up with b links c co-workers d real-life communities e privacy settings

page 8

3

a He is sleeping.

b Yes, he is.

c May 24, 1962

d He lives at 7, Rue Richard-Lenoir, 93100 Montreuil-sous-Bois.

e He enjoys cycling, writing, reading and socialising.

f His interests are playing video games, going to the theatre and drinking wine.

g He likes CSI, Nip Tuck and Prison Break.

h One of his friends says he is putting on weight.

page 9

1

Company Profile

a 45 b1989 c Poland, Belgium, the Netherlands, India c Beer d gas f 5% g £75 million h 42% i 6,000 j 6,000 k London l India, South Africa and the US

page 9

2

a are looking

b exports

c is becoming

d has

e is expanding

f are; has

g is extending

page 9

3

a b, d, f

b a, e, g

c c

page 9

4

a What’s the company’s name?

b Who set up / founded Cobra Beer?

c What does the company produce?

d Why is Cobra beer popular? / What is Cobra beer’s USP?

e Does the company export its beer?

f Where are the company headquarters?

g What is its annual turnover?

h What is the company’s growth rate?

page 9

5

extend operations

have a company, have an idea, have previous experience, have staff, have a turnover, have a website

hire a company, hire staff

make a profit, make a turnover, make a website

run a company, run a website

set up a company, set up a website

page 9

6

a are making a profit

b have set up / are setting up a website

c hire staff

d runs a company

e does [he] have previous experience

f has an idea

page 10

8

a success b investors c production d profitable e financial f suppliers g growth h innovate

page 11-12

Language Links

Your Start-Up

Vocabulary

Companies and the Internet

a employs b franchises c responsible d website e investment f headquarters g experience h turnover i Internet j profit k involved

The Internet & computers

Across: 2 website 3 list 5 e-mail 7 mouse 9 intranet 10 link 11 connection 14 virus 16 browse

Down: 1 attachment 4 screen 6 download 8 online 12 click 13 site 15 surf

Grammar

Practice 1

a am doing b sell c do/are doing d is selling e works f is thinking g am living h gets i thinks j is getting k are working l lives

Practice 2

a How does the company make money?

b Why is your business expanding?

c Where are they setting up a business?

d How much money are you looking for?

e What kind of experience does he have?

f What is their unique selling point?

g How many people does your company employ?

h Who is the manager of the company?

i Who are they talking to about further investment?