1. Service Quality: Definition, Importance and Implementation

5. Be personable

As a customer service professional, aim to remain approachable, friendly and engaging so that customers feel comfortable. Speak in a calm, friendly tone and use affirmations to let customers know you understand them. In some interactions, you may also be able to find common ground on shared interests or experiences if relevant to the conversation. These communication methods can help you establish a respectful and amicable rapport.
If you interact with customers in person, use body language such as smiling, eye contact and open posture to encourage customers to approach you. If you provide customer service over the phone, consider notifying a customer when you are researching their question or taking steps to address their concerns.

6. Provide prompt answers

Another important attribute of excellent customer care is timeliness. Anticipating customer concerns can help you prepare solutions that can be employed quickly. You can also provide prompt answers by consistently updating your knowledge of products or services for quick reference. When interacting with customers, remain focused on their needs to ensure you make the most of their valuable time.
Your company may provide technology to assist you in handling customer interactions, including computers or handheld devices to research information or navigate inventory. Familiarize yourself with these technologies if they’re available, and use them when speaking to customers to quickly address their questions or concerns. These strategies can reduce waiting time and allow you to resolve problems to customer satisfaction. 

7. Give accurate answers

You can also update your knowledge of products or services and use company-provided technology to deliver correct answers to customer questions. Accurate information ensures customers fully understand the product or service they use and can use it to its full potential. Providing helpful information also promotes trust, brand loyalty and continued patronage.
If you are unsure of the best way to handle an issue, reassure the customer that you will look into it and get back to them as soon as possible. This strategy can work in person as well as over the phone and provides you time to research the information they request. You can update the customer as you work to resolve their issue to respect their time. Reassuring customers can demonstrate your dedication to providing them quality service and accurate information.