1. How can we start a New business?

Customer Satisfaction Score

The CSAT Score is one of the most used metrics by customer service departments. It is measured by asking a satisfaction survey question like:

“How would you rate your overall satisfaction with the goods/service you received?”

CSAT Score usually ranges between 1 to 3, 1 to 5 or 1 to 10. The scale can be presented in different ways: numbers, sentences, emojis…

The advantage of the CSAT Score is that it is easy to implement and to get results: the customer can answer in only one click to choose the score. However, it does not provide a complete feedback, which can be obtained through a customer satisfaction survey. 

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