1. Answer: creativity

36. Answer: restaurants
Explain Tews, Michel and Stafford carried out research on staff in an American chain of …
– Key words: Tews, Michel, Stafford, research, staff, American chain
– Using the skim and scan skill, we can locate the information about Tews, Michael and Stafford‟s study in paragraph 11. The study (research) focused on “staff from a chain of themed restaurants in the United States”. Thus, the answer is clearly “restaurants”
o Research = study
o American = United States
37. Answer: perfomance
Explain They discovered that activities designed for staff to have fun improved their … ,
– Key words: activities, staff, fun, improved, management, involvement, lower
– Continue to read paragraph 11. According to these researchers, “It was found that fun activities had a favourable impact on performace”, meaning that fun activities improved staff performance. The answer for question 37 is “performance”.
– Next, “manager support for fun had a favourable impact in reducing turnover”. In this context, “manager support for fun” can be paraphrased into “manager involvement”.
o Discover = find
o Lower = reduce
– Thus, the answer for question 38 is “turnover”.
38. Answer: turnover
Explain and that management involvement led to lower staff …
– Key words: activities, staff, fun, improved, management, involvement, lower
– Continue to read paragraph 11. According to these researchers, “It was found that fun activities had a favourable impact on performace”, meaning that fun activities improved staff performance. The answer for question 37 is “performance”.
– Next, “manager support for fun had a favourable impact in reducing turnover”. In this context, “manager support for fun” can be paraphrased into “manager involvement”.
o Discover = find
o Lower = reduce
– Thus, the answer for question 38 is “turnover”.
39. Answer: goals
Explain They also found that the activities needed to fit both the company’s …
– Key words: activities, needed, fit, company’s,
– Continuing to read paragraph 11, according to Tews, Michel and Stafford, the “framing of that fun” must be aligned with two things: organizational goals (paraphrased into company‟s goals) and employee characteristics. Thus, it is clear that the correct answers are “goals” and “characteristics”, respectively.
o Fit = align with
40. Answer: characteristics
Explain and the … of the staff
– Key words: activities, needed, fit, company’s,
– Continuing to read paragraph 11, according to Tews, Michel and Stafford, the “framing of that fun” must be aligned with two things: organizational goals (paraphrased into company‟s goals) and employee characteristics. Thus, it is clear that the correct answers are “goals” and “characteristics”, respectively.
o Fit = align with