Verbal and nonverbal communication



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Verbal and nonverbal communication Abzalxo\'jayeva Madina MT2 18-05
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Verbal and nonverbal communication

Abzalxo’jayeva (To’rayeva) Madina

MT2 18-05

“Verbal Communication.”

  • We may often think that, having good communication skills is all about the ability to speak well…..
  • Or all about “SPEAKING.”
  • We are right……
  • But only 50% right.

    Because….

    Verbal Communication has another very important part…… “LISTENING”.

    “Speaking” + “Listening” = “Verbal Communication.”

Nonverbal Communication

Studies show that over half of your message is carried through nonverbal elements:

  • Your appearance
  • Your body language
  • The tone and
  • the pace of your voice.

Nonverbal Communication

  • The process of sending and receiving wordless messages by means of facial expressions, gaze, gestures, postures, and tones of voice.
  • Nonverbal cues include all expressive signs, signals and cues ---which are used to send and receive messages

  • Language is not the only source of communication, there are other means also. Messages can be communicated through.
  • 1. Gestures: It includes movement of hands, face or other parts of the body.
  • 2. Posture or Body language
  • 3. Facial expressions
  • 4. Eye contact
  • 5. Emblems
  • 6. Haptics
  • 7. Appearance & object

Meaning can also be communicated through object

  • Meaning can also be communicated through object
    • Clothing
    • Hairstyle
    • Architecture
    • Symbols
    • Dance
    • Icons (Image, picture, or representation)
    • Handwriting style
    • arrangement of words
    • physical layout of a page

emblems

  • Thumbs up OK
  • V with fingers victory
  • Finger pointed to temple suicide
  • Hand grasping throat choke
  • hand to mouth eating
  • tilt head, eyes closed sleeping

We Express Ourselves Through….

  • Posture( Gait, Walk, sitting)
  • (Position of body)

  • Gestures( Movements of hands , Legs, fingers etc.)
  • (A Motion of hand, head or body to emphazize an idea or emotion while speaking)

  • Facial Expressions(Eyes, eyebrows, lips,chin)

Emotions- Express with Facial Expressions

  • Surprise
  • Fear
  • Disgust
  • Anger
  • Happiness
  • Sadness

Informing Without Hurting

  • First try listening to others.
  • Acknowledge Others’ views and feelings.
  • Inform without hurting.
  • Avoid the word ‘never’ and the use of ‘You - messages’ e.g.
  • “ You are always late. You have never……”


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