Student Universal Support Ireland Complaint Form

Student Universal Support Ireland Complaint Form

Student Universal Support Ireland (SUSI) is committed to providing an efficient and courteous service to all of our applicants.
If you are dissatisfied with the quality of service you received, please complete this form and send to [e-mail] or alternatively print it out and return it to:
Student Universal Support Ireland (SUSI), Complaints Department, PO Box 869, Togher, Cork.
Formal Complaint Form
Section A: Contact Details

SUSI Applicant Name (if different from complainant)
SUSI Application No. (If applicable)

Name of Complainant
Address of Complainant
Complainant’s Contact Details	Home Telephone No.
	Mobile No.
	Email Address

Section B: Nature of Complaint

We did not deliver a service within a reasonable period of time
We gave you the incorrect information
The service you received was not up to the highest expected standards
You have a complaint about a member of staff
You have a complaint about how we implement our policies
You have an issue with how the final decision was determined by SUSI
Other

Please provide additional/other details of your complaint below (if applicable). If necessary please use a separate sheet of paper and attach securely to this form. Please write your application reference number on any additional pages submitted.

Additional Details

Signed:
Date:

F-SUSI-007-2