Student Universal Support Ireland Complaint Form



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Student Universal Support Ireland Complaint Form

Student Universal Support Ireland (SUSI) is committed to providing an efficient and courteous service to all of our applicants.
If you are dissatisfied with the quality of service you received, please complete this form and send to complaints@susi.ie or alternatively print it out and return it to:
Student Universal Support Ireland (SUSI), Complaints Department, PO Box 869, Togher, Cork.
Formal Complaint Form
Section A: Contact Details

SUSI Applicant Name (if different from complainant)




SUSI Application No. (If applicable)







Name of Complainant




Address of Complainant




Complainant’s Contact Details

Home Telephone No.




Mobile No.




Email Address


Section B: Nature of Complaint


We did not deliver a service within a reasonable period of time




We gave you the incorrect information




The service you received was not up to the highest expected standards




You have a complaint about a member of staff




You have a complaint about how we implement our policies




You have an issue with how the final decision was determined by SUSI




Other





Please provide additional/other details of your complaint below (if applicable). If necessary please use a separate sheet of paper and attach securely to this form. Please write your application reference number on any additional pages submitted.


Additional Details



















Signed:




Date:







F-SUSI-007-2


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