Objective: Seeking challenging employment by utilizing my diversity of skills and practical experience to be put forth into a new career opportunity

Dana Hammonds

47 Crescent View Drive

London, KY 40744

[phone]

[e-mail]

Objective:

Seeking challenging employment by utilizing my diversity of skills and practical experience to be put forth into a new career opportunity.

Professional strengths:

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  Exceptional knowledge of SAP, Lotus Notes, Microsoft Office, Microsoft Excel and Salesforce.com
  
• 
  Solid Ashland systems competency demonstrated by:
  
  • 
    Generated reports for TBM’s using VA05 by arranging customer data such as products purchased within a period of time, pricing and frequency
    
  • 
    Processed FBL5N reports for TBM’s displaying customer payment history, past dues as well as credit holds
    
  • 
    Prepared backorder reports thru SMOR report to show TBM’s backordered products upon request
    
• 
  Manage and meet deadlines daily
  
• 
  Multi task effectively, adapt quickly and easily to challenges
  
• 
  Effective communicator exhibited through strong professional relationships with customer, sales teams and co-workers in various markets and distributors within Valvoline
  
  • 
    Consult references for confirmation
    
• 
  Independent and able to work alone, self-motivated & a self-starter
  

Professional Experience:
Ashland Inc/Valvoline

August 2007-Present

Account Support Rep II/Customer Service

Lexington, KY

• 
  Increases sales on backordered items
  
• 
  Manages high volume work load by maintaining and/or assisting several direct markets as well as distributor accounts.
  
• 
  Verified payments on account
  
• 
  Conducted research on payment errors due to error in data entry
  
• 
  Maintained customer accounts by running BW reports as well as backorder reports
  
• 
  Handled accounts payable/receivable for over 100 Valvoline accounts
  
• 
  Used critical situation management to ensure customer satisfaction within Direct Markets as well as Valvoline Distributor accounts
  
• 
  Issued and managed large distributor checks through Valvoline payment request systems for credits on deliveries
  
• 
  Developed professional relationships with customers and communicated effectively with territory business managers to ensure customer satisfactory
  

Wayne Dalton

Administrative Assistant

June 2006-March 2007

Georgetown, KY

• 
  Managed financial logs and daily bank deposits for installation payments and company credit cards as well as maintaining employee expense reports
  
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  Handled the task of negotiating due and/or past due accounts.
  
• 
  Invoiced/finalized sales contracts
  
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  Scheduled installers daily routes for installations including maps, sales contracts and items needed for install
  
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  Ensured door details, installs and completion forms with clients i.e.: Lowe’s Home Improvement and Toyota
  
• 
  Responsible for handling customer queries
  

CBS Personnel Services

May 2005-May 2006

Receptionist/Interviewer

Lexington, KY

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  Scheduled and conducted interviews to fill temporary or permanent positions for clients
  
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  Assisted and distributed payroll checks as well as preparation by calculating time details and verifying employee hours
  
• 
  Filed and maintained employee I9’s, medical forms and applications
  
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  Scheduled and conducted orientations as well as business meetings for numerous employees by reviewing company handbooks for clients, policies and procedures
  
• 
  Ordered and maintained an office log for supplies for CBS locations in Kentucky
  
• 
  Scheduled meetings and conference rooms for important business matters
  
• 
  Administrated drug test for employees as well as testing for job placements
  
• 
  Coordinated and instructed job fairs for CBS clients and employees
  

Educational Summary:
1999-2002

South Laurel High School- Degree Earned-General Education

2002-2004

Eastern Kentucky University

Completed 1 ½ years
2011-Current BCTCS Student

Business Management

Reference:

Michael Guarriello

Joe Price
Bill Austell
Steve Addelman