Letters of complaint

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Letters of complaint. 
( you can complain about faulty merchandise, rude staff, inaccurate information, 
service) 
OPENING REMARKS: 
•
I am writing in connection with/ to complaint about the terrible behavior/ 
attitude/ rudeness of someone. 
•
I am writing to draw your attention to … which…
•
I wish to bring to your attention a problem which arose due to your staff. 
•
I am writing to express my strong dissatisfaction/disappointment 
at …
•
I wish to express my dissatisfaction with the product / treatment I received 
from … on….
•
I am writing to complain about the quality of an appliance I recently 
purchased from your company. 
•
I am writing to inform you that I was absolutely horrified by the rudeness of 
your shop assistants. 
•
I am writing to complain about a factual error in yesterday`s newspaper. 
•
I am writing to express my strong disapproval concerning the offensive 
behavior of an employee at your company`s Winchester Road brench. 
•
I am writing to express my annoyance/ extreme dissatisfaction with/ anger 
at/ protest about…
•
I regret to inform/ I feel I must inform you how appalled/ shocked I was.. 
•
I am writing to express my total dissatisfaction with the appalling service I 
experienced on one of your staff members 
MAIN BODY: 
•
Although you advertise `top quality`, I felt that the product purchased was 
well below the standard I expected. 
•
I still haven`t received the goods I ordered in spite of/despite the fact that I 
sent you cheque three weeks ago. 
•
Even though I have only used the automatic tin-opener once, it no longer 
works. I have written to you twice but you have not taken any action. I have 
already written to you twice. Nevertheless/ however, you have not taken 
any-action. 

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CLOSING REMARKS: 
•
I hope you will 
replace …
•
I feel/ believe that I am entitled to a replacement/ refund…
•
I hope that this matter can be resolved/ dealt with promptly. 
•
I insist on/ I demand a full refund or an immediate replacement, or I will be 
forced to take legal action/ matter further. 
•
I hope that I will not be forced to take further action. 
•
I would appreciate it if the faulty appliance could either be replaced or 
repaired as soon as possible. 
•
I demand a full, written apology or I will be forced to take legal action. 
•
I hope/ trust this matter will be dealt with/ resolved as soon as possible; 
will receive your immediate attention; will not be treated lightly. 
•
I feel that you should…/ I am entitled to compensation/ refund/ a 
replacement. 
•
Unless this matter is resolved…./ unless satisfactory
compensation is 
offered…
•
I hope you look into this situation as a matter of some urgency, and that 
the service offered by your company will improve. 
•
Organize your pitiful company efficiency and stop cheating the public by 
charging outrageous prices for fifth-rate service. 
•
I insist that my wife and I receive a full refund of the price of our tickets, 
and must warn you that unless this matter is resolved at once I will not 
hesitate to take legal action.
You should spend about 20 minutes on this task. 
You have bought a washing machine. First you found that the machine did 
not work property, and you had it changed. Then you found that the new 
one seriously entangled the clothes. 
Write to the manager of the company to complain about it. 
You should write at least 150 words. 
You do NOT need to write your address. 
Dear Sir or Madam, 
On June 17, 2010,1 purchased a washing machine (Sodina ZB55-608) from 
your company. A few weeks ago I found that while working it turned to 

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only one side. A technician of your factory tried to fix it but failed and I 
asked you to change it for a new one. Now I’m afraid that I have to
ask you to change it again. 
This one turns to both sides all right, but it entangles the clothes so 
seriously that when it automatically begins to spin the water out, the 
machine would often shake madly and stop by itself. In the instruction 
booklet you have not mentioned this defect, neither have you told the user 
how to solve the problem. I am quite annoyed by the fact that sometimes 
when I came back from work to take the clothes out to dry, they were still 
unwashed. 
Please change a new one that does not entangle the clothes. 
I hope you will resolve the matter to our satisfaction. 
Yours faithfully, 
Larry Smith (177 words) 
You recently hired a car for a part of your holiday. However, there were several 
problems with the arrangements. Write a letter of complaint to the manager/ 
manageress explaining the problems and requesting compensation. 
Dear Sir/ Madam, 
I am writing this letter because I am really upset about the service I received 
when I rented one of your cars on 20
th
July. 
Firstly , I had specifically requested a four-door model. However, I was given a 
smaller two-door version which, apart from being small for my needs , was clearly 
in need of extensive repair. I moaned about it but your employees informed me 
that it was the only car available and assured me that it was in perfect order. I 
couldn`t do anything else, so I accepted the vehicle. 
Although they said there weren`t, there were, in fact, several things wrong with 
the car. Despite the fact that I had driven it for only one hour, I was forced to 
stop when the engine showed signs of overheating. Having added two litres of 

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water to the radiator, I was able to continue, although during the course of my 
journey a knocking sound from the engine became increasingly persistent and the 
windscreen wipers stopped working.
My subsequent journey was most uncomfortable. Not only did I have the worry of 
driving a car which wasn`t roadworthy, but I had to stop on three occasions to 
refill the radiator. Finally , I had no choice but to leave the car at your Oxford 
branch and continue my journey using public transport. 
I feel that your employees acted irresponsibly in issuing a car which was not safe 
to drive, and I believe I am entitled to compensation for the interruption to my 
holiday. So I want you to send me the sum of $200 to cover the cost of my train 
ticket and to make me feel better after the distress I was forced to suffer as a 
result of your negligence. 
You`d better give this matter your urgent attention, or else I really will have to 
take legal action. Thank you in advance for your time and consideration. 
Yours faithfully, 
Miss Dina.