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Study skills: overall written interaction

• correspondence

• notes, messages and forms
Exercise 1. Put students in pairs. Focus their attention on the forms.

Ask them to look through and decide if the form for employer, employee,

educator or student.

The form in the left is to be filled by a teacher (educator).

The form in the right is to be filled by an employee.
Exercise 2. Put students in pairs. Ask them to write a letter of

complaint on the following case:

You recently stayed at a hotel. Your partner is the

manager. Notes on the problems:

- There was no record of the booking at reception.

- I waited for 45 minutes.

- The meeting room was double-booked-had to meet clients in smaller

room.
- The towels were not changing in the bathroom overnight – room service

said this was hotel policy based on “environmental reasons”

Exercise 3. Ask students to write a letter to the hotel manager -

their partner using appropriate linking words or expressions. Remind them the

wordlimit is 120-140 words. When they finish the letter ask them to swap letters

with their partner and write a reply to each other’s complaints.

You may distribute students the copies of the below complaint template as a

reference. Remind students that this template is on another problem.