Conversation 3
E = Employee
M = Manager
E Can I have a word?
M Sure.
E It’s just that this doesn’t seem to be right. I did some overtime the mont
before last. Why hasn’t it been included?
M Sorry, I don’t follow you. If it was for the month before last, it would have
been on your last cheque.
E But don’t you remember? You forgot to add it and said you’d add it to this
month’s…
Conversation 4
CS = Customer Service
C = Customer
CS Hello, Customer Service.
C Hello, I bought a Barbie doll house set and I’m afraid it’s the wrong one.
CS Sorry, I didn’t catch that. A Barbie what?
C A Barbie doll house set. You know. It has kind of pink wallpaper.
CS But is there something actually wrong with it?
C I think it’s the wrong colour or something. I don’t know really. It was my
daughter who said it wrong.
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