Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
2007 Annual International CHRIE Conference & Exposition 
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Table 3 
The results of Factor Analysis 
Factor Loadings 
Factor 1 
Factor 2 
Factor 3 
Crises management applies only to the big scale travel agencies (q11) 
All crises could be managed by effective planning (q10) 
We have to make quick decisions during the crisis period (q5) 
Big scale travel agencies are not affected by the crises (q13) 
.85 
.79 
.60 
.55 
Crises usually happen with warning signs (q8) 
I know our weaknesses and strengths (q3) 
Being ready for crises decreases the negative effects (q2) 
.73 
.72 
.59 
We always monitor our external and internal environment (q4) 
My intuition and creativity reduce the effects of crises (q7) 
.81 
.54 
Eigenvalue 
% of variance accounted for 
Cumulative percentage of variance 
2.77 
30.83 
30.83 
1.38 
15.37 
46.20 
1.00 
11.14 
57.34 
In addition, the types of effects of crises reported in Table 4. The total number of frequencies was 1121, 
because agents sometimes checked more than one effect from crises. The biggest negative impact felt by the agents 
from various crises was the reduction of demand for the tour. The second biggest negative impact from various 
crises was the increase in the costs. The increase in stress level, the increase in reservation cancellation, and the 
difficulties in making sound decisions were next negative impacts from various crises, respectively.
However, there were some positive impacts from the various crises. Some travel agents reported that the 
various crises provided the opportunity to find out the weak sides of the agency, (86), the opportunity to become 
better prepared against crisis (84), the increase in range of international activities and sales (50), the increase in 
range of domestic activities and sales (30). In conclusion, even though there are some positive effects of the various 
crises in Turkish travel agents, the negative effects of the crises were frequently mentioned by the agents.