Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

Table 2 
Descriptive Analysis of the Sample 
Demographic Category Frequency Percentage 
(%) Total 
Age 
20-30 years 
31-40 years 
40 years and above 
14 
73 
46 
10.5 
55.0 
34.5 
133 (100%) 
Work Experience 
in the Company 
Less than 1 year 
1-3 years 
4-7 years 
7-10 years 
More than 10 years 
4 
38 
46 
33 
12 
3.0 
28.5 
34.6 
24.8 
9.1 
133 (100%) 
Job Title 
President/Owner 
General Manager 
Operations Manager 
67 
37 
29 
50.4 
27.8 
21.8 
133 (100%) 
Travel agents were also asked if they had any crisis management plan. Only five agents said they had crisis 
management plan (3.8%). Among the 133 respondents, 128 had no crisis management plan (96.2%).
This study was conducted to determine how travel agencies in Turkey actually responded to various crises 
during 1990-2004. It was necessary to see if it was possible to empirically derive constructs for understanding crisis 
management. To check for underlining dimensions, thirteen questions concerning specific crisis management 
practices were examined using exploratory factor analysis. The relationships between different beliefs about crisis 
management were examined using principal component factor analysis with varimax rotation.
The criteria for the number of factors to be extracted were based on significance of factor loadings, 
eigenvalues, and percent of variance explained. This procedure produced three factors representing different crisis 
management belief groups, each factor having an eigenvalue greater than 1.0, representing 2.77 for factor 1, 1.38 for 
factor 2, and 1.00 for the factor 3. The attributes with factor loadings of greater than 0.5 were included in a factor. In 
addition, these three factors account for 57.34 % of total variability. Table 3 shows the results of dimensions in 
different factor structure. Factor 1 included the four items representing “size and effectiveness”. Factor 2 was 
composed of three items, reflecting “proactiveness”. Factor 3 included two items representing “awareness”. 

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