University of sunderland and management development institute of singapore in tashkent

Reference

1. 
   Reimink, T., 2021. Six Strategies For Improving Banks’ Operating Efficiency | Crowe LLP. [online] Crowe.com. Available at: [Accessed 7 January 2021].
   

2. 
   Deloitte Canada. 2021. Bank Complaints-Handling Procedures: Taking A Customer-Centric View. [online] Available at: [Accessed 7 January 2021].
   

3. 
   George, S, & Weimerskirch A (2002), Global quality management: strategies and techniques proven at today’s most successful companies. New York, Wiley
   

Appendix

Appendix 1

(Source: https://www.mybanktracker.com/news/customer-banking-complaints)