University of sunderland and management development institute of singapore in tashkent

UNIVERSITY OF SUNDERLAND AND

MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE IN TASHKENT

Course : BA (Hons) in Business & Marketing Management
Module Code and Title : UGB165 Introduction to Business Operations and Lecturer name : Koh Hong John

Student name : Sadirov Sunnatillo

Assessment : Individual Assignment

Submission Due Date : 08 January 2021

Word Length : 3000 words

Table and contents

2

Introduction 2

MCN bank 2

Customer service 3

Resolving complaints in a timely fashion 3

To achieve speedier goal of customer complaints, banks should consider furnishing second-and third-level representatives with adequate choice rights to determine complaints freely of the business line and use case-the board devices to carry straightforwardness to objection records that are remarkable. Banks should likewise give more straightforwardness to customers on the status of their complaints and start to finish administration level arrangements for goal, and convey all the more viably with customers about their privileges to heighten to an outer body should their protest not be made plans agreeable to them inside the necessary administrative timetables. 4

Bank operations improvement strategy 4

 Provide Customers With Self-Service Opportunities 4

Set Your Employees up for Success 4

Recommendation 5

Changing staff 5

Getting feedback from customers 6

Manage clients’ complaints and compliments 6

Motivate your customer service team 6

Conclusion 7

Reference 8

Appendix 9