Unit 4: Explaining Hotel Services to Guests and Providing Information

Dialogue Example, Activity # 4 
 
Guest: 
Hello, I’d like to have more towels and shampoo sent to my room. 
Housekeeping:
Certainly, what room are you calling from? 
Guest:
Room 832 
Housekeeping: 
And your name, please? 
Guest:
Watson. George Watson. 
Housekeeping:
Thank you Mr. Watson, I will have towels and shampoo 
sent up right away. How many towels would you like? 
Guest:
I’d like two extra bath towels and why don’t you throw in an extra 
washcloth and bath mat? I’d appreciate that.
Housekeeping:
All right. So, that’s two bath towels, one washcloth, one bathmat 
and one shampoo for Room 832, is that correct? 
Guest:
Yes, thank you. Oh, could you make that two shampoos, instead? 
Housekeeping:
Got it, two shampoos. Thank you, Mr. Watson. They will be 
brought up to you within the hour. 
Guest:
Thanks, that’s perfect.
Housekeeping:
You’re welcome. Anything else you need today? 
Guest:
No, that’s all.
Housekeeping:
Ok. Good bye and enjoy your stay. 
Guest:
Thanks I am. Goodbye. 
 

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Project Hotel T.E.A.C.H Curriculum 
Center for Immigrant Education and Training 
LaGuardia Community College 
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