Unit 1 Corporate Culture Progress Test

Task 2
Write a formal email based on the following brief. Write about 40-60 words.

Daniel Brooks has been a client of yours for many years. He has just phoned to complain that a recent order was delivered four days late. You apologized on the phone, but you also want to apologize in writing.

Write an email to Daniel:

• 
  apologizing again for the problem
  
• 
  explaining what caused the late delivery
  
• 
  offering a 15% discount on the next order.
  

To: Daniel Brooks
Cc:
Subject: Order 872/-6B
Dear Daniel Brooks

Part 3
Listening
Task 3 / Recording 1.33
Listen to Andrea Livingstone giving a lecture on the history of the organization of work in the UK.
For each question choose the correct answer, A, B or C.

1 In the domestic system, a typical family

A farmed and also made clothes.
B sold materials and also worked on farms.
C farmed and also made food products.
2 In the second stage, most people worked
A in a workshop.
B at home.
C in a shop.
3The advantage for workers in the second stage was that
A they didn’t need to buy supplies.
B they made more money.
C they kept all the profits when the products were sold.
4 People in the eighteenth century didn’t have machines in their homes because they were
A too expensive.
B too dangerous.
C too big.
5 The need for humans in factories these days is reduced because of advanced
A technology.
B robots.
C systems.