The standard for project management

Conflict management. 

Described in Section 9.5.2.1. Conflict management can be used to help bring 

stakeholders into alignment on the objectives, success criteria, high-level requirements, project description, 

summary milestones, and other elements of the charter.

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Facilitation. 

Facilitation is the ability to effectively guide a group event to a successful decision, solution, 

or conclusion. A facilitator ensures that there is effective participation, that participants achieve a mutual 

understanding, that all contributions are considered, that conclusions or results have full buy-in according to the 

decision process established for the project, and that the actions and agreements achieved are appropriately 

dealt with afterward.

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