The standard for project management

Self-Organizing Team.

 A cross-functional team in which people fluidly assume leadership as needed to achieve the 

team’s objectives.

Servant Leadership.

 The practice of leading through service to the team, by focusing on understanding and addressing 

the needs and development of team members in order to enable the highest possible team performance.

Service Request Manager.

 The person responsible for ordering service requests to maximize value in a continuous 

flow or Kanban environment. Equivalent to product owner.

Siloed Organization.

 An organization structured in such a way that it only manages to contribute a subset of the 

aspects required for delivering value to customers. For contrast, see 

Value Stream.

Single Loop Learning.

 The practice of attempting to solve problems by just using specific predefined methods, without 

challenging the methods in light of experience.

Smoke Testing.

 The practice of using a lightweight set of tests to ensure that the most important functions of the 

system under development work as intended.