The skills you need guide to interpersonal skills

N is for NEGOTIATE
The DEARMAN method is extremely effective, but there will always be 
some people who will not see the benefits of your suggestion. At this 
point, you may need to negotiate a little to get a concession from them.
It is worth asking them to suggest options that they think might 
work for both of you, rather than trying to do all the work 
yourself. A shared solution is more likely to be owned by both 
of you—and therefore more effective.
This framework can be used to manage many, if not all, types 
of difficult conversation, from giving and receiving feedback, 
through to persuading and influencing. 

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2.
ADVANCED COMMUNICATION SKILLS
GIVING AND RECEIVING 
FEEDBACK
In life as much as in work, one of the most difficult conversations is how to provide 
feedback to others, effectively and constructively without causing offence.
There are many opportunities in life for providing others with feedback, from 
commenting on the way that your colleague has carried out a task, to discussing 
your children’s behaviour with them.
This section focuses on the process of communicating with someone about 
something that they have done or said, with a view to changing or encouraging 
that behaviour. This is often called ‘giving feedback’, and when you do, you want 
your feedback to be effective.
‘Feedback’ is a frequently used term in communication theory. It is worth noting 
that this section is not about what might loosely be called ‘encouragement 
feedback’—the ‘yes I’m listening’-type nods and ‘uh-huhs’ which you use to tell 
someone that you are listening.
WHAT IS EFFECTIVE FEEDBACK?
For our purposes, we will define effective feedback as that which is clearly heard, 
understood and accepted. Those are the areas that are within your power. You 
have no control over whether the recipient chooses to act upon your feedback, so 
put that to one side.