The skills you need guide to interpersonal skills



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2 Advanced Communication(1)

Consider your next steps
Accepting feedback does not mean that you need to act on it. 
However, you do need to consider your next steps. What you do is 
entirely up to you, but remember that the person giving the feedback 
felt strongly enough to bother mentioning it to you.
Do them the courtesy of at least giving the matter some consideration. 
If nothing else, with negative feedback, you want to know how not to 
generate that response again. However, you should also acknowledge 
any truthful elements of the criticism, even if they are hard to hear.
THE TRUTH CAN HURT…
If the criticism includes an element of truth, try to avoid the common response 
of lashing back with counter-criticism. Criticism with a hint of truth tends to be 
wounding, but it may be offered in the hope that it will be used constructively. 
After all, not everyone is skilled in giving feedback


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2.
ADVANCED COMMUNICATION SKILLS
DEALING WITH CRITICAL PEOPLE
Some individuals are critical by nature and do not always realise that they are 
hurting the feelings of another person.
If you know a person who is critical of everything, try not to take their comments 
too seriously. Think of this as just part of their character. If you take negative 
comments to heart, it can create resentment and anger towards the other person
which could damage the relationship.
Remember, people who criticise everything or make scathing remarks to be hurtful 
are the ones that need help—not you!
How you physically react to criticism will depend on the nature of the criticism, 

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