The skills you need guide to interpersonal skills



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2 Advanced Communication(1)

Developing others
Developing others means acting on their needs and concerns, and 
helping them to develop to their full potential. People with skills in 
this area usually reward and praise people for their strengths and 
accomplishments, and provide constructive feedback focused on how 
to improve. They may also provide mentoring and coaching.
• 
Having a service orientation
Primarily aimed at work situations, having a service orientation means 
putting the needs of customers first and looking for ways to improve 
their satisfaction and loyalty. People who have this approach will ‘go the 
extra mile’ for customers. They will genuinely understand customers’ 
needs and go out of their way to help meet them.
There are many non-work situations which require us to help others in 
some way, where putting their needs centre-stage may enable us to see the 
situation differently and perhaps offer more useful support and assistance.
• 

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