The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc

IP Phones for Virtual Office

Total # of Employees on Virtual Office UCaaS

500

Total # of IP Phones

450

Average Cost per IP Phone

$105

Maintenance % for IP Phone

0.0%

Extra Costs for Virtual Office

Extra 8x8 One-Time Costs

$0

Extra 8x8 Monthly Recurring Costs

$0

Virtual Office Long-Distance Costs

Cost ($/min) of 8x8 Long-Distance Usage

$0.01

Efficiency Benefits Parameters (All Employees)

Enterprise Variables 

Average Annual Salary/Employee

$65,000

Efficiency Savings (Average # Minutes/Employee/Month)

Employee Accessibility Improvement

15

Single-Number Reach (One Phone #) 

10

Consolidated UC Message Box

7

Ad-Hoc Conferencing

5

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The Compelling Business Case for Cloud Communications

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Throughout the case study analysis, the following set of assumptions were used in the CCaaS calculations:

Main Contact Center Parameters