The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc

premises-based contact center solution: ~ $39,000

•  IT staff efficiency (can be redeployed):   

~ $18,000

•  Elimination of redundant PBX hardware: 

~ $21,000

The business case for 8x8 Virtual Contact Center (stand-alone, without counting the UCC piece of the equation) 

is as follows:

•  Cash flow savings over a three-year period of over $113,000

•  A 6.3 percent, three-year ROI (based on the three-year Net Present Value (NPV) of incremental costs and 

cash flow)

•  A five-month payback period

Blending the two business cases, the analysis shows the following: