Technologies and communications of the respublic of uzbekistan n ukus branch of tashkent university of information technologies

Service strategy

The service life cycle is based on a service strategy.

The service strategy provides guidance on how to view service management not only as an organizational capability, but also as a strategic asset. Guidance given on the principles underlying service management practices that are useful for developing policies, guidelines, and service management processes throughout the ITIL lifecycle. Topics included in the Service Strategy include the development of service markets, characteristics of types of internal and external providers, service assets, service portfolio and implementation of the strategy through the life cycle. Financial management, demand management, organizational development and strategic risks are also major themes. Organizations already using ITIL are using the Service Strategy to guide strategic overview of its ITIL-based service management capabilities to improve the consistency of these opportunities and their business strategies. This ITIL volume encourages readers stop and think about why something needs to be done before thinking about how it is to do.

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   Service design
   

To provide services that deliver true business value, they must be designed with business goals in mind. Service design is a stage in the life cycle that transforms a service strategy into a plan for achieving business goals.

Service design provides guidance on service design and management practices services. It covers design principles and methods for transforming strategic goals in service portfolios and service assets. The scope of the Service Project is not limited new services. It includes changes and improvements needed to increase or maintaining customer value throughout the service life cycle, service continuity, achieving service levels and meeting standards and regulations. This about how to design constructive capabilities for service management.

Key topics in service design include service catalog, availability, capacity, continuity and service level management

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