Technologies and communications of the respublic of uzbekistan n ukus branch of tashkent university of information technologies

Library structure

At the moment, the current version of the library is ITIL Version 3, the first publication which took place in 2007. The 2011 ITIL edition was published in July 2011, in which was updated version 2007. The structure of this library is shown in the picture below.

The ITIL Library is a collection of books, each covering a specific practice in areas of IT service management. ITIL was built around an operations management model plan-do-check-act (PDCA) cycle, authored by W. Edwards Deming.

The library has organized sections to support the new “format life cycle of services ”. ITIL v.3 already contains only five books:

1. 
   Service Strategy
   
2. 
   Service Design
   
3. 
   Service Transition
   
4. 
   Service Operation
   
5. 
   Continual Service Improvement
   

In addition, this edition includes two more books:

• 
  ITIL Overview
  
• 
  Pocket guide
  

The ITIL library is a collection of documents used for practical implementation of IT Service Management (ITSM) approaches. The most famous are ten basic processes that provide support and provision of IT services that are described in IT Service Management (ITSM):

• 
  Incident management process
  
• 
  Problem management process
  
• 
  Configuration Management Process
  
• 
  Change management process
  
• 
  Release management process
  
• 
  Service Level Management Process
  
• 
  The process of capacity (capacity) management
  
• 
  Availability management process
  
• 
  Continuity management process
  
• 
  Financial management process
  

In the structure of ITIL and ITSM processes, the customer support service plays an important role – Service Desk.

Let's consider each of the books included in the library in more detail:

1.