Start with Why What Are Best Practice Frameworks, and Why Do We Need Them?

ITIL 4 Continual Improvement Model

Summary

• Best Practice Frameworks provide solid and useful guidance, but you must:
• Adopt and Adapt (Lean AND Agile AND DevOps AND ITIL 4)
• Allow your Teams to Innovate
• Continually Improve – Alignment to Changing Business Conditions
• Best Practices are NOT a Silver Bullet, and are NOT just about tools and technology
• CULTURE (Organizations and People) is the most important aspect
• Focus on Value from the Customer’s Perspective
• Value Co-Creation and VOCR
• Use best practices and guiding principles to break down silos – optimize the flow of work across organizations, functions and processes
• ITIL 4 is a game changer for Service Management– creates a unifying operating model that incorporates systems thinking and continual improvement
• This is WHY integrating multiple Best Practice Frameworks improves your opportunities for success!

Consulting Service Offerings

• I Train IT Leaders provides strategic consulting services for not only IT organizations, but broader business customers as well. Expertise in providing executive coaching with items including:
• Strategy Design and Architecture
• Vision to Measurements
• Continual Improvement
• Agile Service Management
• DevOps Leadership
• Metrics establishment, maturity, and evolution

Training Service Offerings

• ITIL 4 Foundation – June/July Public Class
• ITIL Practitioner
• ITIL 4 Executive Overview
• DevOps Executive Overview
• DevOps Foundation
• Certified Agile Process Owner
• Certified Agile Service Manager
• Certified Process Design Engineer

Coming soon in 2019:

• Value Stream Mapping
• DevOps Leader

Q&A