Rlchard Pettlnger

ADDITIONAL READING

Adair, J. (1986) Effective Teams. Routledge.

Ash, M.K. (1982) On People Management. Sage.

Biddle, D. & Evenden, C. (1986) The Human Side of Enterprise. Fontana.

Clancy, J. & McVicar, A. (1995) Physiology and Anatomy: A Homeo- static Approach. Edward Arnold.

Drucker, P.F. (2000) Management Challenges for the 21^st Century. HarperCollins.

Fontana, D. (1989) Managing Stress. Routledge. Hofstede, G. (1980; 1998) Cultures’ Consequences. Sage.

Huczynski, A. & Buchanan, D. (1998) Organizational Behaviour. Prentice Hall.

Lessem, R.S. (1986) The Global Business. Prentice Hall International. Payne, R. & Cooper, C. (1996) Stress in Health Professionals. Wiley. Pettinger, R. (1996) Introduction to Organisational Behaviour. Mac-

millan.

Statt, D. (1998) Psychology and the World of Work. Macmillan. Vroom, V. (1964; 1984; 1997) Work and Motivation. Wiley.

Frequently Asked Questions (FAQs)

Q1: What exactly is stress?

A: See Chapters 2, 8, and 9.

Q2: Stress is one of those things suffered by scroun- gers, weaklings, and people with no backbone, isn’t it?

A: See Chapters 2, 6, and 9.

Q3: Stress was never suffered by people in the ‘‘good old days’’ – why then do people suffer from it now?

A: See Chapters 3, 6, 9, and 10.

Q4: What is the legal position? What are our liabili- ties? What if we get sued?

A: See Chapters 1, 2, 3, and 6.

Q5: How do we identify real stress? How do we know that the staff are not just having us on?

A: See Chapters 3, 6, 7, and 10.

124 STRESS MANAGEMENT

Q6: How do we create stress-free conditions?

A: See Chapters 6 and 10.

Q7: How do we respond to people who claim that they are stressed?

A: See Chapters 6 and 10.

Q8: What do we need to consider in terms of work patterns and management style?

A: See Chapters 5, 6, 7, and 10.

Q9: How do we deal with bullying, victimization, har- assment, and discrimination?

A: See Chapters 6 and 10.

Q10: How much does it all cost?

A: See Chapters 2, 3, and 10.