Rlchard Pettlnger

COMMUNICATIONS AND INFORMATION

The Internet and e-mail systems are potentially excellent sources of communications and information providing quick and easy access for all. Problems arise when some, or all, of the following conditions exist.

Information overload

Information overload occurs when people are sent, or are required to access, too much information for them to be able to assimilate. This is often due to a lack of understanding or empathy. For example, while it

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may be convenient to send a 100-page report by e-mail, it is not always convenient to receive it that way, because it has either to be read off the screen, or else printed off first.