Quiet: The Power of Introverts in a World That Can\'t Stop Talking pdfdrive com

“Innovation—the heart of the knowledge economy”
: Malcolm Gladwell, “Why Your
Bosses Want to Turn Your New Office into Greenwich Village,” 
The New Yorker
, December
11, 2000.
7.
 
“None of us is as smart as all of us”
: Warren Bennis, 
Organizing Genius: The Secrets of

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Creative Collaboration
(New York: Basic Books, 1997).
8.
“Michelangelo had assistants”
: Clay Shirky, 
Here Comes Everybody: The Power of Organizing
Without Organizations
(New York: Penguin, 2008).
9.
 
organize workforces into teams
: Steve Koslowski and Daniel Ilgen, “Enhancing the
Effectiveness of Work Groups and Teams,” 
Psychological Science in the Public Interest
7, no. 3
(2006): 77–124.
10.
 
By 2000 an estimated half
: Dennis J. Devine, “Teams in Organizations: Prevalence,
Characteristics, and Effectiveness,” 
Small Group Research
20 (1999): 678–711.
11.
 
today virtually all of them do
: Frederick Morgeson et al., “Leadership in Teams: A
Functional Approach to Understanding Leadership Structures and Processes,” 
Journal of
Management
36, no. 1 (2010): 5–39.
12.
 
91 percent of high-level managers
: Ibid.
13.
 
The consultant Stephen Harvill told me
: Author interview, October 26, 2010.
14.
 
over 70 percent of today’s employees
: Davis, “The Physical Environment of the Office.”
See also James C. McElroy and Paula C. Morrow, “Employee Reactions to Office Redesign: A
Naturally Occurring Quasi-Field Experiment in a Multi-Generational Setting,” 
Human
Relations
63, no. 5 (2010): 609–36. See also Davis, “The Physical Environment of the Office”:
open-plan offices are “the most popular office design” today. See also Joyce Gannon, “Firms
Betting Open-Office Design, Amenities Lead to Happier, More Productive Workers,” 
Post-
Gazette
(Pittsburgh), February 9, 2003. See also Stephen Beacham, 
Real Estate Weekly
, July 6,
2005. The first company to use an open plan in a high-rise building was Owens Corning, in
1969. Today, many companies use them, including Proctor & Gamble, Ernst & Young,
GlaxoSmithKline, 
Alcoa, 
and 
H. 
J. 
Heinz.
http://www.owenscorning.com/acquainted/about/history/1960.asp
. See also Matthew
Davis et al., “The Physical Environment of the Office: Contemporary and Emerging Issues,”
in G. P. Hodgkinson and J. K. Ford, eds., 
International Review of Industrial and Organizational
Psychology
, vol. 26 (Chichester, UK: Wiley, 2011), 193–235: “… there was a ‘widespread
introduction of open-plan and landscaped offices in North America in the 1960s and
1970s.’ ” But see Jennifer Ann McCusker, “Individuals and Open Space Office Design: The
Relationship Between Personality and Satisfaction in an Open Space Work Environment,”
dissertation, Organizational Studies, Alliant International University, April 12, 2002 (“the
concept of open space design began in the mid 1960s with a group of German management
consultants,” citing Karen A. Edelman, “Take Down the Walls,” 
Across the Board
34, no. 3
[1997]: 32–38).
15.