- A Stage III company installs and manages manufacturing and service processes that are equivalent to those used by the leading companies.
- C&H* describe this as ‘‘distinctive service competence.’’
- A Stage III company makes efforts to emulate the special capabilities of the best companies.
- Quality and productivity improvement programs are utilized in an effort to be as good as the best.
- Stage III firms have a relatively long-term planning horizon supported by a detailed P/OM strategy.
- W&H* describe such firms as being internally supportive, meaning that P/OM activities support the Stage III company’s competitive position.
- *Source: Chase, Richard B., and Robert H. Hayes, Beefing-Up Operations in Service Firms, Sloan Management Review, Fall 1991, pp 17–28. (C&H)
- *Source: Wheelwright, Steven C., and Robert H. Hayes, Competing Through Manufacturing, Harvard Business Review, January–February 1985, pp 99–109. (W&H)
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