smarter negotiators
:
Bruce Barry and Raymond A. Friedman, “Bargainer Characteristics in Distributive and Integrative Negotiation,”
Journal of Personality and Social Psychology
74 (1998): 345–359.
Sherryann Plesse
:
Personal interview (April 13, 2012).
Peter Audet
:
Personal correspondence (July 1, 2012).
Actions for Impact
top-secret mission
:
Personal interviews with Jay (April 19 and May 10, 2012) and his assistant (May 3, 2012).
job crafting
:
Amy Wrzesniewski, Justin M. Berg, Adam M. Grant, Jennifer Kurkoski, and Brian Welle, “Job Crafting in Motion:
Achieving Sustainable Gains in Happiness and Performance” (working paper, 2012).
Mercer study
:
Corporate Executive Board, “Creating an Eff ective Reward and Recognition Program,” March 2006, accessed May
12, 2012, www.performancesolutions.nc.gov/motivationInitiatives/RewardsandRecognition/docs/CLC-Rewards&Recogni-
tion.pdf.
Love Machine
:
Personal interview with Chris Colosi (March 20, 2012).
“One of my objectives is listening”
:
Personal interview with Jim Quigley (August 23, 2011).
GetRaised
:
Personal interview with Matt Wallaert (February 8, 2012).
ServiceSpace
:
Personal interview with Nipun Mehta (March 23, 2012).
BNI:
Personal interview with Ivan Misner (January 31, 2012).
aggressively helpful
:
The interviews about The Kindness Offensive were conducted by Laurence Lemaire and Matt Stevens with
founders David Goodfellow, Benny Crane, James Hunter, and Rob Williams (March 3, 2012); and the interview with Ryan Garcia
was conducted by Valentino Kim (March 20, 2012).
Start the spark
:
Wayne Baker and Cheryl Baker, “Paying It Forward: How Reciprocity Really Works and How You Can Create It in
Your Organization,” University of Michigan, winter 2011, accessed May 14, 2012,
http://www.bus.umich.edu/Positive/News/newsletter/2-23-11/baker-paying.html
INDEX
The page numbers in this index refer to the printed version of this book. To find the corresponding
locations in the text of this digital version, please use the “search” function on your e-reader. Note
that not all terms may be searchable.
A
Aaker, Jennifer, 183
Abrams, Jonathan, 38
Acumen Fund, 267
Advertising, Volkswagen ads, 142–46
Advice seeking, and negotiating, 150–53
Agreeableness
and giving versus taking, 191–93
neurological basis, 191–92n
traits related to, 191, 192n
Ahearn, Bud, 240
Aknin, Lara, 183
Algoe, Sara, 234
Altruism, 220–24
and common community, 224–28
and empathy, 220–22
pathological, 157–58, 170, 170n
versus egoism, 220–22
Amanatullah, Emily, 205–6
Anders, George, 106, 125
Andreessen, Marc, 31
Animals, lekking by, 34–35
Annan, Kofi, 184
Annual reports, CEO traits, recognizing from, 34–38
Architects
creativity profile of, 64–65, 68
Frank Lloyd Wright, 67–70
Arcuri, Marie, 102–3, 105
Ariely, Dan, 244
Army Man
, 66–67, 72, 77–78n, 93
Aronson, Elliot, 134, 141, 142
Ashby, Jeff, 74–75
Assertiveness problems, 201–9
glass ceiling and women, 201–3, 203–4n
otherish approach to, 205–9
Audet, Peter
empathy trap, 195–98
as giver, 18–20
trusting others, negative effect, 189–91
B
Babcock, Linda, 201–2, 205, 208
Baker, Cheryl, 239–40, 261, 268
Baker, Wayne, 34, 52–53, 239–40, 261, 268
Barkley, Charles, 109, 124
Barnes, Dane, 138–39
Barry, Bruce, 206, 252
Basketball
disappointing players, investing in, 108–12
potential talent, developing by coach, 108–11, 115–22, 124–25
Batson, C. Daniel, 220–22, 247
Bauer, Lillian
otherish approach by, 214–15
relational accounts, use of, 208–9
selfless giving, 186–87
sincerity screening by, 194, 201
Baumeister, Roy, 183
Bazeley, Percival, 79
Beal, Deron, 217–20, 222–23, 234.
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