People-focused knowledge management

Knowledge Effectiveness and Efficiency
For knowledge to have the desired effect on personal and 
enterprise performance, it needs to be both effective and efficient. As
discussed earlier, knowledge and other intellectual capital assets 
are the primary enablers of both personal behavior and enterprise
behavior and therefore occupy a central role in the modern 
organization.
Knowledge Effectiveness
The effectiveness of knowledge is evident primarily in its effects
on situation-handling. When knowledge is effective, it ensures that
Sensemaking improves; that Decision-Making/Problem-Solving
becomes faster and addresses the situation innovatively and appro-
priately so that the actions selected and implemented are timely and
efficient and produce the desired results; and that Monitoring keeps
the situation-handling processes within bounds while still being
proactive and farsighted. For knowledge to be effective, it needs to
be well aligned with the situation in which it will be applied. It also
needs to be well suited to conceptual integration for adaptation to
new situations.
Knowledge Efficiency
Knowledge efficiency is achieved when knowledge is easy to find
and to apply for everyone who needs it. Efficient knowledge is also
encoded and structured so that it is easy to understand, verify and
validate, expand and renew, and transfer to other manifestations such
as structural IC. However, much tacit knowledge does not have these
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People-Focused Knowledge Management
characteristics, but may still be efficient by being highly automatized
and well integrated within a person’s mind, thereby being useful
quickly, correctly, and easily.
Knowledge Management Effectiveness and Efficiency
Knowledge management plays a very important role in today’s
world and must therefore be specifically and expertly customized to
fit its environment and desired functions. In particular, KM must be
integrated and balanced with all other enterprise activities and with
priorities that reflect the importance of knowledge for the effective
behavior and performance of the modern organization.