Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Concierge level:
Section of a hotel (usually with restricted access) reserved for special guests who pay
a higher rate.
Note that at the Altoona Hotel rack rates vary by bed type (kings are more
expensive than doubles), by amenities (executive rooms are likely to have features not
found in standard rooms), by location (concierge-level rooms are more expensive
than rooms not located on restricted floors), and by size (suites are more expensive
than rooms). Some larger hotels may have dozens of different room types, each with