Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Cancellation number:
Series of numbers, letters, or both that identifies the cancellation of a specific
hotel reservation.
Estimates about no-shows are important when forecasting, because each no-
show represents a room that appears to be sold to a guest but will not be occupied
by that guest. As a result, FOMs must track no-shows. For example, if historical
PMS data show that, on average, 1 of 50 confirmed room reservations will be a no-
show, then the FOM might estimate 10 no-shows on a day when the hotel has 500
confirmed reservations (500 rooms 
⫼
50 rooms 
⫽
10 no-show rooms).
Forecasting the number of no-shows is the first of many examples in this text
that demonstrate how FOMs who use a well-designed PMS can improve their job