Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Revenue manager:
Individual within a hotel’s accounting department responsible for decision making
necessary to maximize the property’s long-term RevPar.
SECTION REVIEW AND DISCUSSION QUESTIONS
Section Objective:
Present an overview of how the PMS provides information for
management planning and decision making.
Section Summary:
The PMS is the primary tool used by the FOM to generate data
about the four Rs of front office information management: reservations manage-
ment, rooms management, revenue management, and records and accounts
management. This information is critical to effective management planning and
decision making for the front office department and throughout the hotel.