Pearson New International Edition International pcl tp indd 1

long-term operation of your property’s front office?
Staffing is one of the largest challenges. Without the appropriate staffing, you will overwork
your staff. This will contribute to a higher turnover rate that can, in turn, tempt one to make poor
hiring decisions. Front office personnel are also under pressure to turn rooms quickly because
they want to accommodate all guests with whatever requests they have. For example, when
guests arrive for an early check-in, they want a room to be ready for them. However, if there
has been a high occupancy level the previous night, it can be difficult to provide a room early.