Pearson New International Edition International pcl tp indd 1

intranet system that employees can access from specified computer terminals in front
desk or back-of-house (nonpublic) areas.
FRONT OFFICE SEMANTICS
Intranet:
Designated segment of an organization’s Internet site where access and use is restricted to
specifically identified individuals (such as employees or managers).
It is important to have procedures for developing and disseminating information
about employee schedules that are consistent and fair. Employee input to the process
should be solicited, and FOMs should be open to suggestions that improve the way
schedules are developed and circulated.