Pearson New International Edition International pcl tp indd 1

full-time positions and may have always worked specific shifts. Others are
hired for part-time work and may work only during peak registration or
check-out hours. Although occasional exceptions may require changes in
these schedules, employment agreements and work experience precedents
must be considered.
•
Employee experience and training. New staff members, especially those in train-
ing, will only be able to supplement or assist the work tasks of experienced staff.
If employees have been cross-trained, they can perform work tasks normally
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done by persons in different positions, which may reduce staffing needs during
times of low occupancy. Many FOMs schedule their best staff members dur-
ing the busiest times.