Pearson New International Edition International pcl tp indd 1

ices employees, including bell services attendants, may also help with specific
guest service functions. (Concierge personnel are considered part of the uni-
formed services staff at some properties.)
•
Night audit: Uses automated systems (typically) to review the accuracy and
completeness of each day’s accounting transactions and to close that day’s
information in preparation for posting the next day’s transactions.
FRONT OFFICE SEMANTICS
Uniformed services employee:
Person in the front office department who provides personalized serv-
ices to guests. Positions include bell staff (porters), door and parking attendants, van drivers, and in
some hotels, concierge personnel.
Night audit:
Process of reviewing for accuracy and completeness the accounting transactions from
one day to conclude, or close, that day’s sales information in preparation for posting transactions of the
next day.